Frequently Asked Questions
Our Office Is Capable Of Completely HIPPA Compliant Virtual Appointments.
We do not bill insurance directly. We believe this allows us to provide you with the highest level of personalized care without being limited by insurance requirements.
That said, it may be possible for your insurance company to reimburse you for out-of-network care. We are happy to provide detailed receipts that you can submit to your insurer for potential reimbursement.
Please note that most insurance plans should cover any medications or lab tests we prescribe, if needed.
Phone Consultation (20 minutes) — Free An opportunity for us to learn about your goals and determine whether our services are the right fit for you.
Built to Thrive Program This is a structured 9-month medical weight loss program that uses an integrative, personalized approach. We design your plan based on your unique health profile, lifestyle, nutrition habits, physical activity level, and behavioral patterns. Care is individualized and may include medication options when appropriate, along with evidence-based nutrition guidance, exercise recommendations, and behavioral counseling to support sustainable, long-term results. The focus is not on quick fixes, but on creating lasting metabolic and lifestyle change through a comprehensive, physician-guided program tailored specifically to you.
Follow-Up Sessions (30 - 60 minutes) Focused sessions where we review your progress, refine what’s working, and explore new methods to support your health journey.
Schedule a free, no-obligation 20-minute phone consultation with Dr. Shen to explore which plan of action may be the best fit for you. Click here to book your call.